Terms and Conditions

  • Pre-order service is only available for international flights departing Fiji.
  • Pre-order request must be completed at least 24 hours prior to departure.
  • Flight changes and cancellations must be advised at least 48 hours prior to original date of departure.
  • Fiji Airways is not responsible for items confiscated, broken, or damaged after purchase
  • Transit passengers have restrictions on the carriage of LAG’s (liquids, aerosols and gels) due to aviation security reasons. Such regulations and restrictions change from destination to destination, please check with our cabin crew for further information.
  • Some items may not be available due to space limitations. If you are unable to purchase your selected product due to unavailability, please accept our apologies.
  • The sale of duty free items will not be available when the “Fasten Seat Belt” sign is on.
  • Passengers under the age of 18 will not be entitled to purchase Cigarettes and Alcohol.
  • 15% Discount on Pre-order does not apply for Liquor and Tobacco categories

>> Return/ Refund Policies